Collection: FAQ

Here you will find a some of our most frequently asked questions. We know this list is not all inclusive, but we think it will help answer some of questions you may have about our services and policies. Please free to give us a call if you need further explanation or if a question you have is not on the list.

What is your cancellation policy?

To avoid a cancellation fee, please give us at least 72 hours notice of any cancellation or reschedule. A lock-out fee equaling the cost of your cleaning will be charged if we cannot gain access to your home the day of your scheduled cleaning. Please see your service agreement with us for more information. 

What if I’m not happy with my cleaning?

We offer a 100% Happiness Guarantee on our services. If you are not happy with your service, please contact us within 24 hours of your cleaning and we will come back to re-clean any areas of concern.

IMPORTANT: In order for our 100% Happiness Guarantee to remain in effect, it is essential that you call us within 24 hours of your cleaning if you are not satisfied. You must also allow us access to the home within 48 hours from the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our 100% Happiness Guarantee will be voided.  We do not offer refunds for services rendered. 

Are your staff employees or independent contractors?

Every single person who works for us is considered an employee. We are in full compliance with RI labor laws. We pay payroll taxes on our employees and carry workers comp. insurance as required by RI state law. Never hire a cleaning company who uses independent contractors. They will have no control over the people they send to your home and they are often not properly insured. When looking to hire a house cleaning service you should always ask if their cleaning staff are bona-fide employees or independent contractors. 

Watch out for referral services.  These companies may even look like they have their own staff in their marketing but, deep in the fine print, you will find that they are hiring independent contractors to do the work.  The folks they contract with can often be found on Craigslist or Care.com. They will charge you A LOT for the privilege of using their “referral service”, as opposed to just hiring those same folks off Craigslist or Care.com yourself. These folks are not professional cleaners. They are independent cleaners who usually do not have professional training and are often uninsured.  Be very careful if you decide to go this route. 

How do you keep your prices so affordable?

We are not a franchise and therefore have no franchise fees or royalties that must be paid every month like the local franchises do. This allows us to set much more reasonable prices than the local franchises. We have no corporate office dictating to us how to run our business or telling us where and how to advertise, what supplies we must buy, etc. This allows us much more freedom in forming our rate structure. Not only that, but when you chose a locally owned business over a franchise, more of your hard-earned dollars stay within the local community which helps the local economy.

What areas do you serve? What are your hours of operation?

Areas we service include all of Rhode Island and nearby Massachusetts .

We provide cleaning services Monday – Saturday starting at 8:30am. Our office opens at 8am and closes at 4pm Monday – Friday and is closed on Saturday. We monitor email 7-days a week. If you need to get in touch with us after office hours, please feel free to email us at allison@littlerhodyhousecleaning.com and we’ll get back to you within a few hours (usually much less). 

Do you require a contract? 

No. We don’t require a contract to book recurring services with us. Many of our competitors require a 6-month to one-year contract to get their best price. That seems like an awful long commitment to expect a new client to make. We even know of one company that charges hundreds of dollars in the form of a “broken contract fee”, should you fire them for any reason. We don’t feel the need for a contract like this. We want you to be our long-term client because you want to be, not because you’re being forced to.

Although we don’t require a contract, we do require a signed service agreement to be on file with us.  Our service agreement spells out our policies concerning pricing, payments, scheduling and cancellations.  Your signature tells us you have read the agreement and agree to our terms of service. This way we are both on the same page and misunderstandings are avoided.